Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need a receipt or proof of purchase.
To start a return, you can contact us at info@mystoreliving.com. Please note that returns will need to be sent to the following address: 5961 NW 201st Ln., Hialeah, Florida 33015, United States.
If your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at info@mystoreliving.com.
You will need to include this information when contacting us (all information required)
Order number
Order confirmation mail
Phone number
Proof of purchase
If you are eligible for the return, you will get return instructions in your confirmation email (please ensure that the email is correct) from our return department. If you didn’t receive any email, please check your spam or junk mail. If you still didn't found any mail, please don't hesitate to contact us.
Do you accept returns from these countries?
Yes, I accept returns
How can customers return your products?
in-store
by mail
How will customers get the return label?
Download/print
Select the product conditions that you allow for returns?
New
What is the restocking fee?
There is no restocking fee
How much will customers pay for return shipping?
No cost
WHAT IF THE PRODUCT I RECEIVED IS DEFECTIVE?
If your product is defective from a (mystoreliving) shipment or in-store purchase, we will exchange or refund this product. To return or exchange an order, please follow the steps below for an in-store purchase or (mystoreliving.com) purchase. Contact Email: info@mystoreliving.com. After verification of the support and confirmation of the case, you will have two options: we will send you a new product or give you a 100% refund.
HOW DO I RETURN A PRODUCT IF I DO NOT LIVE NEAR mystoreliving.com?
If you do not live near a (mystoreliving.com) location, the items you purchase in-store can be returned by mail. We recommend using USPS or UPS to send your products back to the store by following the steps below:
Include a copy of the original receipt. Note: If you do not have a receipt, an (mystoreliving.com) gift card will be issued and mailed upon the return.
Add a note explaining your request for an exchange (color, size, etc.) or return
Include your contact information, including phone and email, just in case the store needs to contact you
The product(s) can be shipped back in a box to the original store of purchase. For the store's shipping address, please refer to 5961 NW 201st Ln., Hialeah, Florida 33015, United States.
Exchanges
To qualify for an exchange, the following criteria must be met:
The product is defective.
The product must be in its original packaging.
The product must be unused.
To ensure these criteria are met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue an exchange. Perishable goods are exempt from being returned.
Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded using your original payment method within 10 business days. Please remember that it can take some time for your bank or credit card company to process and post the refund too.
Customer Support: 24/7
Phone: +1 305-514-9936
Mail: info@mystoreliving.com
Address: 4714 SW 74th Ave Miami, FL 33155